POLITIQUE DE CONFIDENTIALITÉ EN FRANÇAIS

Last updated: August 20th, 2020

ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS

Stephanieelchakieh, Question.Everything. and The Thin Lines (“Company”) is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing www.stephanieelchakieh.com, you acknowledge and fully understand Company’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

PARTICIPATING MERCHANT POLICIES

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Company services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

INFORMATION WE COLLECT AND HOW WE USE IT

Company collects certain information from and about its users three ways: directly from our Web Server logs, Cookies, the user, including in response to surveys and questionnaires and content voluntarily shared in forums.

a. Web Server Logs

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include: Your Internet protocol address (IP). The kind of browser or computer you use. Number of links you click within the site. State or country from which you accessed the site. Date and time of your visit. Name of your Internet service provider. Web page you linked to our site from. Pages you viewed on the site.

b. Use of Cookies

Company may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.Company reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into brenebrown.com a site that relies on third-party cookies).You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

c. Personal Information of Users

Not all these information are collected, and some may be solely collected when voluntarily provided or requested for a specific product or service. Visitors to our website may be permitted to register to for certain services, such as, a weekly email. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. We will not disclose personally identifiable information  we collect from you to third parties without your permission except to the extent necessary including: To fulfill your service requests for products or services. To protect ourselves, our customer or our vendors from liability or to defend our rights, including investigations of fraud or misconduct. To third parties who have agreed in writing to maintain such information in confidence and use such information solely in performance of services to us. To respond to legal process or comply with law, including subpoenas, To entities under common ownership or control with us or to our owners, or in connection with a merger, acquisition, or liquidation of the company. Depending on the circumstances, when you access the website or request, we may ask you to voluntarily provide us certain information that personally identifies you or could be used to personally identify you (“Personal Information”). Personal Information includes (but is not limited to) the following categories of information: (i) Contact Information (such as your name, mail address, e-mail address and phone number); (ii) Demographic Data (such as your gender, your date of birth and your zip code); (iii) Insurance Data (such as your insurance carrier, insurance plan and related IDs); (iv) Medical Data (such as medical or health history, health status and laboratory testing results, diagnostic images, family doctor information, list of medication and other medical and health information you choose to share with us); (v) Profession and work environment or location; and (vi) other identifying information that you voluntarily choose to provide to us, including without limitation unique identifiers such as passwords, and Personal Information in emails or letters that you send to us. In the case of collection of Personal Information, this Information may be contained in medical records, treatment and examination notes, and other health related records maintained by Healthcare Providers.

d. Billing, Collection and Payment Information

When you make a payment through our Services, your payment card information may be processed by our payment processing partner. Our payment processing partner collects your voluntarily provided payment card information necessary to process your payment. Such partner’s use and storage of information it collects is governed by its applicable terms of service and privacy policy.

e. Information Automatically Collected

We may employ browser cookies or similar technologies to identify the computer, mobile device, or certain of our services and record your preferences and other data. We use browser cookies or similar technologies to evaluate how our website, devices or applications are used and to provide continuous improvement to our products, Services and applications, to make recommendations, and to complete transactions you request. Cookies may be stored locally on mobile devices or on computer servers operated or controlled by third party vendors of our website. In addition, when you visit our Website, our systems automatically collect your IP address and the type of browser that you use. We may employ third-parties to place advertisements about our products, Services and applications on other websites. The use of cookies or other similar technologies by such third parties is governed by their privacy policies. You may limit the automatic collection of certain information by our Website by disabling the cookies using your browser options. Please be aware that disabling cookies may prevent you from using specific features on our Website, such as maintaining an online account. We may allow you to connect your Facebook account with our service to make creating an account with us easier. If you choose to connect your account with us to Facebook, we will receive limited information about you from Facebook (public profile and email address). We will not share your personal data with Facebook. 

USE AND COMMUNICATION OF YOUR PERSONAL INFORMATION

We take steps designed to ensure that only the employees who need access to your Personal Information to fulfil their employment duties will have access to it.

We collect Personal Information when you use and interact with the Services. Such means of collection include:

  • Registration: You do not have to register in order to browse our Website. However, in order to use our Services, you will need to register to create a user account and provide your Contact Information and a password that you select. You will also need to disclose your Medical Data to Healthcare Providers in order to enable them to provide appropriate services. We use your Personal Information to identify who you are, communicate with you, and otherwise administer your use of the Services. We do not knowingly allow individuals under the age 18 to create their own user accounts that allow access to our Services. Although individuals under the age of 18 may receive services by Healthcare Providers at their discretion using their parent or legal guardian’s user account and in the presence of that parent or legal guardian;

  • Purchase a Subscription: If you choose to purchase a subscription to receive Services, we may collect your payment card information. This information is used to process and maintain your subscription;

  • Quality of Care: If you receive services by our Healthcare Providers, your Medical Data may be used to improve the quality of our Services through the performance of quality reviews, training staff and students, for business management, quality improvement and similar activities. Your Medical Data may also similarly be used to create de-identified information such as aggregate statistics relating to the use of our Services;

  • Job Applications: If you apply for a job at stephanieelchakieh.com, you may provide us with certain Personal Information about yourself (such as that contained in a resume, cover letter, profession, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities; and

  • Contact Us: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a telephone number) along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service, service offerings, and our Services.

We use information, including Personal Information, to provide the Services and to help improve the Services, to develop new services, and to advertise. Such use may include:

  • Providing you with the products, services and information you request, such as trip analysis recommendations, prescriptions and more;

  • Responding to correspondence that we receive from you;

  • Contacting you when necessary or requested, including to remind you of an upcoming appointment;

  • Providing, maintaining, administering or expanding the Services, performing business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer;

  • Customizing or tailoring your experience of the Services;

  • Notifying you about certain resources, Healthcare Providers or services we think you may be interested in learning more about;

  • Sending you information about stephanieelchakieh.com or our products or Services;

  • Combining information received from third parties with information that we have from or about you and use the combined information for any of the purposes described in this Privacy Policy;

  • Showing you advertisements, including interest-based or online behavioral advertising;

  • Using statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts; and

  • Fulfilling our legally required obligations, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.

 

In certain circumstances, and in order to perform the Services, we may disclose certain information that we collect from you:

  • We may share your Personal Information with Healthcare Providers with whom you choose to schedule through the Services;

  • Provided that you choose to use the applicable Services, we may share your Personal Information with your Healthcare Providers to enable them to refer you to and make appointments with other Healthcare Providers on your behalf or to perform analyses on potential health issues or treatments;

  • We may share your Personal Information with Healthcare Providers in the event of an emergency. We will, where necessary for your treatment or care, share your information with your other health and social care providers. For example: Specialists, therapists, pharmacists, hospitals, accident and emergency services, pathology service providers, diagnosis centers. This may include sharing information with such services for safeguarding purposes in accordance with our legal obligations;

  • We may share your Personal Information with the insurance provider you identify to us (and via our partners) to determine eligibility and cost-sharing obligations, and otherwise obtain benefit plan information on your behalf;

  • We may share your personal data with companies we have hired to provide services on our behalf, including those who act as data processors on our behalf, acting strictly under contract in accordance with Article 28 GDPR. Those data processors are bound by strict confidentiality and data security provisions, and they can only use your data in the ways specified by us.

  • We may share with our commercial partners aggregated data that does not personally identify you, but which shows general trends, for example, the number of users of our service.

  • We may disclose Personal Information to third parties as required or permitted by applicable law. Where a disclosure of our clients’ information is required by applicable law, we promptly notify our client prior to complying with such requirements (to the extent we are not prohibited from doing so). We may also disclose Personal Information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

When we disclose your Personal Information to service providers, we take reasonable measures to ensure that the rules set forth in this Privacy Policy are complied with. Except as described above, we will never share your personal information with any other party without your consent.

Retention of your Personal Information

Your Personal Information will securely be kept in an encrypted database based in Canada for a minimum duration of 10 years.

Stephanieelchakieh.com has implemented various physical, administrative and technical safeguards designed to protect the confidentiality and security of Personal Information under our control. However, no security measures are absolute or wholly guaranteed and you must be aware that there is always a certain level of risk that the Personal Information you provide to us will be disclosed without your consent and without fault on the part of stephanieelchakieh. Stephanieelchakieh will maintain your Personal Information for as long as they are needed, or as required by applicable laws, regulations, or government orders.

General Records will be retained for 10 years after death. In the case of a child, if the illness of death could have potential relevance to adult conditions or have genetic implications for the family of the deceased, the advice of clinicians should be sought as to whether to retain the records for a longer period. Electronic patient records (EPRs) must not be destroyed, or deleted, for the foreseeable future.

Maternity Records: 25 years after the birth of the last child.

Records relating to persons receiving treatment for a mental disorder within the meaning of mental health legislation: 20 years after the date of the last contact; or 10 years after the patient’s death if sooner.

You have the right to request that stephanieelchakieh.com stops processing your personal data at any time. Data erasure “right to be forgotten’’: You may ask for your data to be deleted (i.e. to withdraw consent) provided there is no legitimate grounds for retaining it. Data can not be deleted if required by law, to erase past events or restrict freedom of the press. In the case of inability to erase data, you will be informed of this in writing.

Data security and transfers

We do not store your personal health data on your mobile device. We store all your personal health data- including your primary care information, medication information and diagnostic information – on secure servers.

When applicable, where you have chosen a password that enables you to access certain parts of our services, you are responsible for keeping this password confidential. We ask you not to share the password with anyone. We do not store any credit or debit card information. Payments are processed via a third party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Your data may be processed or stored via destinations outside the Canada, but always in accordance with data protection law and subject to strict safeguards. For example, we work with third parties to use their software platforms who have servers outside Canada to send communication emails to our users. 

Right to Access and Correct

On written request and subject to proof of identity, you may access the Personal Information that we hold, used or communicated and ask that any necessary corrections be made, where applicable, as authorized or required by law. However, to make sure that the Personal Information we maintain about you is accurate and up to date, please inform us immediately of any change in your Personal Information by mail or e-mail. Whenever we rely on your consent to process your personal data, you have the right to withdraw your consent at any time by using this website.

You also have specific rights under the GDPR and DPA to:

  • Wherever we process data based on your consent, withdraw that consent at any time. You can do this by sending us an email at: elchakiehstephanie@gmail.com;

  • Understand and request a copy of information we hold about you in a structured, commonly used and machine-readable format, where it is technically feasible for us to do so. For other information, you can make a request by email;

  • Right to rectification: Ask us to rectify or erase information we hold about you, subject to limitations relating to our obligation to store medical records for prescribed periods of time;

  • Right to restriction of processing: Ask us to restrict our processing of your personal data or object to our processing; and 

  • Ask for your data to be provided on a portable basis.

  • Ask or make a complaint to a supervisory authority. Although we encourage our customers to engage with us in the event they have any concerns or complaints.

If you make excessive, repetitive or manifestly unfounded requests, we may charge you an administration fee in order to process such requests or refuse to act on such requests. Where we are required to provide a copy of the personal data undergoing processing this will be free of charge; however, any further copies requested may be subject to reasonable fees based on administrative costs. Asking us to stop processing your personal data or deleting your personal data will likely mean that you are no longer able to use the Services, or at least those aspects of the Services. Your data is required to allow our healthcare providers to abide to their regulations. Deleted data does not allow us to provide the Services.

USE OF WEB BEACONS OR GIF FILES

Company Web pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow Company to count users who have visited those pages and to deliver co-branded services. Company may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon. Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Company prohibits Web beacons from being used to collect or access your personal information.

ACCESSING WEB ACCOUNT INFORMATION

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant: elchakiehstephanie@gmail.com

Do Not Track

We have not implemented any technology that would effectively recognize do not track signals and note that some content available on our Site is made available through relationships with third party providers who we do not control and who may have collect and/or disclose personally identifiable information.

How to Correct or Update Your Information

To update this information made available to us, please contact us by email at: elchakiehstephanie@gmail.com

How We Protect Information

We use commercially reasonable procedures to protect the personal information that we collect from you against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. We have developed and implemented and continue to maintain and monitor a written information security program applicable to all records containing personal information. This security program is appropriate to the size, scope and type of our business, the resources available to us, the amount of stored data and the need for security and confidentiality of the personal information we store. No security system is impenetrable. We cannot guarantee the security of our databases or the security during transmission to us of the information you supply over the Internet. You can help us by taking precautions to protect your personal information when you are on the Internet and only disclose information that you want made public. Change your passwords often using a combination of letters and numbers and make sure to use a secure web browser.For the purposes set out in this Privacy Policy, personal information may be transferred to, processed, stored and accessed by us, our affiliates and third parties in Canada and in other jurisdictions where we or they operate. Courts and other authorities in these jurisdictions may, in certain circumstances, be entitled to access your personal information. By using the Website, you consent to this transfer, processing, storage and access of your personal information in and/or outside of the jurisdiction in which you reside.

Aggregate Data

We may share and publicize aggregate and/or de-identified information shared with third parties and the public.

Children Under 13

We do not specifically market to or knowingly collect personal information from children under 13 for marketing purposes. Because some information is collected online, it may not appear to be the personal information of a child under 13. If a child under 13 submits personal information to us and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you are under 13, please do not register for any of our services or provide us any information about yourself (such as your name, email address or phone number).

California Online Privacy Protection Act

As required by the California Online Privacy Protection Act (“California Act”) and the California Business and Professions Code, this Privacy Policy identifies the categories of personally identifiable information that we collect through our website about individual consumers who use or visit our website and the categories of third-party persons or entities with whom such personally identifiable information may be shared. Depending on the visitor’s activity at our website, certain “personally identifiable information” (as that term is defined in the California Act) may be collected, in addition to information set forth in other sections of this document. For purposes of the California Act, the term “personally identifiable information” means individually identifiable information about an individual consumer collected online by us from an individual and maintained by us in an accessible form, and may include any of the following: (1) a first and last name; (2) a home or other physical address, including street name and name of a city or town; (3) an email address; (4) a telephone number; (5) any other identifier that permits the physical or online contacting of a specific individual; and (6) information concerning a user that the web site collects online from the use, and maintains in personally identifiable form, in combination with an identifier described within this Privacy Policy.

UPDATES

We will update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements and other factors. Please check the “Last Updated” legend at the top of this page to see when this Privacy Policy was last updated. When changes are made to this Privacy Policy, they will become immediately effective when published in an updated Privacy Policy posted on this page unless otherwise noted. Your use of the Services following these changes indicates your consent to the practices described in the updated Privacy Policy.

TRANSLATIONS

This Privacy Policy is executed in English. You agree and acknowledge that you have reviewed this Privacy Policy in English. To the extent that any translations of this Privacy Policy are provided in French, please click here.

CONTACTING US

If you have any concerns about our practices or policies, to make an access or correction request, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside Canada, you contact us by email at: elchakiehstephanie@gmail.com Company will use commercially reasonable efforts to promptly respond and resolve any problem or question.

Copyright © 2020 Stephanie El-Chakieh. All rights reserved.